Returns & Exchanges

At Fresh Roasted Coffee, we want you to love every cup; if you are not entirely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring that any coffee bags remain unopened and equipment includes all original parts and manuals.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location to be sent back to our roasting facility.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund to the original payment method or ship your replacement item within 3-5 business days.